Can I wash my CUB + SCOUT in my washing machine?
We always recommend hand washing your CUB + SCOUT. However, if you have a gentle or handwash setting on your machine and a delicates/lingerie bag you should have no problem. If you’re washing it regularly we recommend handwashing to ensure your CUB + SCOUT doesn't get damaged. Please note if you put it in the washing machine and it doesn't come out the same bag, we cannot take responsibility for it due to the variations in machine settings that may not be friendly to neoprene.
* The neoprene smell and creases will disappear with a washing and airing out.
I carry a lot in my CUB + SCOUT - is there a risk of tearing?
CUB + SCOUT guarantees that your bag can carry 3kgs using the shoulder strap. If you are carrying more than this, for extended periods of time, you may see some tearing. Please reduce your load or use the rope handles. If you are carrying more than the 3kgs limit and tearing occurs, CUB + SCOUT is not responsible and will not offer an exchange or refund.
Your bag is not designed to be lifted or carried by the closure latches as you may risk tearing. CUB + SCOUT will not replace bags if this occurs.
My bag has creases - how do I get these out?
Due to packaging for transport, it is likely your bag will arrive with some creases. Being neoprene, these will disappear within a few days with use. CUB + SCOUT also recommends hand washing and airing out your CUB + SCOUT before use to aid in reducing the creases.
I noticed the press studs are tight - is this normal?
Yes, we want them to stay closed when you want them to. For this reason, please take care when opening them, slide your nail gently between them to unlock. Pulling them may harm your bag.
I noticed black tape on the rope on the base of my bag - is this normal?
Yes, please don't remove it! It provides support to the rope and stops fraying.
Refunds and exchanges
Please see our Shipping/Returns Page for more information.
Shipping, taxes, and discounts calculated at checkout. Orders to countries outside Australia may be subject to import duties and/or tax fees in which CUB + SCOUT, unfortunately, does not have control over and thus cannot be held responsible for. These will remain the responsibility of the customer. We recommend you contact your local customs regarding taxes and duties payable before placing your order.
Please contact us at firstname.lastname@example.org and we’ll do our best to get back to you within 24 hours!